Refund Policy

Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Non-Returnable Items

Several types of goods are exempt from being returned, including custom products, personalized items, personal care goods (such as intimate garments), and gift cards.

How to Start a Return

To initiate a return, you must contact our customer support team at bomreclothing@gmail.com. Please provide your order number and the reason for the return. Do not send your purchase back to the manufacturer; our team will provide you with the correct instructions.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Damaged or Defective Items

We replace items if they are defective or damaged during transit. If you received a damaged product, please email us immediately at bomreclothing@gmail.com with clear photos of the issue so we can assist you.